Privacy Policy | Last Updated: April 2026

1. PURPOSE OF THIS PRIVACY NOTICE

This Privacy Notice explains how The Backcountry Hut Company (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you interact with our website, submit forms, or engage with our services (the “Processing Activities”).

2. SCOPE OF THIS PRIVACY NOTICE

This Privacy Notice applies to individuals located in Canada, the United States, and the United Kingdom who access or use our website or otherwise provide us with personal data.

Where applicable, we comply with relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and applicable Canadian and United States privacy laws.

3. ABOUT US

The Processing Activities are carried out by The Backcountry Hut Company, with its office at 397 W 7th Ave #200, Vancouver, BC V5Y 1M2, Canada.

We act as the data controller of your personal data unless otherwise stated.

4. HOW TO CONTACT US

If you have any questions about this Privacy Notice or wish to exercise your data protection rights, you can contact us at:

Email: info@thebackcountryhutcompany.comAddress: 397 W 7th Ave #200, Vancouver, BC V5Y 1M2, Canada

5. PERSONAL DATA WE COLLECT AND HOW WE USE IT

What personal data we collect

We may collect and process the following personal data:

Information you provide to us:

  • Name

  • Email address

  • Phone number (if provided)

  • Any additional information you submit via forms or communications

Information collected automatically:When you visit our website, we may automatically collect:

  • IP address

  • Approximate geographic location

  • Pages viewed and content accessed

  • Links clicked

  • Device and browser information

How we use your personal data

We use your personal data to:

  • Respond to enquiries and communicate with you

  • Provide information about our cabins, services, and projects

  • Send marketing communications (where you have consented)

  • Improve our website, services, and user experience

  • Analyse website performance and user behaviour

We rely on your consent for marketing communications. Consent may be collected directly from you or via third-party systems used on our behalf.

You may withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in any marketing email; or

  • Contacting us using the details in Section 4

6. ANALYTICS AND TRACKING TECHNOLOGIES

We use third-party analytics services, including Google Analytics, to understand how visitors use our website and to improve performance and user experience.

Google Analytics collects information such as pages visited, time spent on pages, and user interactions. This information may be processed by Google in accordance with its own privacy policies.

For more information, please visit:https://policies.google.com/privacy

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on:https://tools.google.com/dlpage/gaoptout

7. COOKIES

Our website uses cookies to improve functionality and user experience.

When you first visit our website, you may be presented with a cookie banner allowing you to accept or manage your cookie preferences.

We use the following types of cookies:

  • Functional cookies: to remember user preferences and improve usability

  • Analytical cookies: to understand how users interact with our website

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website performance.

8. SHARING YOUR PERSONAL DATA

We only share your personal data where legally permitted and where necessary to operate our business.

We may share your personal data with:

  • Email marketing providers and CRM platforms

  • Website hosting, analytics, and IT service providers

  • Professional advisors and business service providers

  • Regulatory authorities, law enforcement, or government bodies where required by law

Partner and co-branded pages

Where you submit your personal data through a partner-specific landing page, campaign, or co-branded initiative, we may share your personal data with the relevant partner for the purposes of responding to your enquiry and managing the associated project.

For UK-related projects and enquiries, this may include sharing your personal data with Heritage Highland Woodworks.

Where we share data with partners, we ensure appropriate contractual safeguards are in place. Depending on the context, we and our partners may act as independent controllers or joint controllers.

9. INTERNATIONAL DATA TRANSFERS

As a company based in Canada, your personal data may be transferred to and processed in Canada, the United States, or the United Kingdom.

Where such transfers occur, we take appropriate steps to ensure your personal data is protected in accordance with applicable data protection laws.

10. DATA RETENTION

We retain personal data only for as long as necessary for the purposes for which it was collected, including to provide services or send marketing communications where consent has been given.

If you unsubscribe from marketing communications, we may retain minimal information on a suppression list to ensure you do not receive further marketing emails.

11. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. CHILDREN’S PRIVACY

We do not knowingly collect or use personal data from individuals under the age of 13.

If we become aware that we have collected personal data from a child under 13, we will delete it as soon as reasonably possible.

13. DO NOT TRACK

Do Not Track (“DNT”) is a privacy preference available in some web browsers. We do not currently respond to DNT signals and do not track users across third-party websites over time.

14. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have the following rights:

  • Right of access to your personal data

  • Right to correction of inaccurate or incomplete data

  • Right to deletion of your personal data

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Rights relating to automated decision-making

If you wish to exercise any of these rights, please contact us using the details in Section 4.

15. COMPLAINTS

If you have concerns about how we handle your personal data, please contact us first so we can address your concerns.

You also have the right to lodge a complaint with a data protection authority:

16. UPDATES TO THIS POLICY

We may update this Privacy Notice from time to time to reflect changes to our practices, technologies, or legal requirements. The updated version will always be posted on our website with a revised “Last Updated” date.